سياسة العمل والشروط المهنيةWork Policy & Professional Terms

• WATAD: the digital service provider that owns this document.
• Client: any individual or entity requesting a service from WATAD or submitting a request through its channels.
• Service: any work performed by WATAD (design, development, content, consulting, etc.).
• Deliverables: the results and files WATAD hands over to the client.
• Request: any submission by the client via forms, the store, or contact channels.

This document governs the relationship between WATAD and the client regarding requesting, executing, and delivering services. It applies to all WATAD services unless otherwise agreed in writing in a separate contract.

By submitting any request, or checking the acceptance option in the forms or store, the client confirms they have read, understood, and agreed to be bound by this document.

• Delivering work to the highest professional standards and best practices in the digital field.
• Providing honest professional recommendations, even when they differ from the client's initial wish, in the client's best interest.
• Respecting the client's identity and goals, and delivering original work tailored to them.
• Maintaining the confidentiality of the client's information and data.
• Clear communication about timeline, scope, and cost before starting.

• Providing WATAD with accurate, correct, and complete information; any inaccurate information is solely the client's responsibility.
• Reviewing and approving deliverables, or requesting edits, within the agreed timeframe.
• Adhering to the approved payment method.
• Respecting professional recommendations, or bearing the consequences of overriding them per the relevant clause.
• Cooperating and providing required materials or access in a timely manner to avoid delays.

WATAD provides recommendations based on professional experience and recognized standards. In some cases, a client may insist on a choice that WATAD warns harms the quality, outcome, or credibility of the work.

In this case: WATAD executes the client's wish after explaining the risks, and full responsibility for the outcome transfers to the client. WATAD bears no liability for weak results, lost opportunities, or an unprofessional impression resulting from that choice, and this is not considered a shortcoming on WATAD's part.

WATAD exerts its utmost professional effort to achieve the best possible result; however, it does not guarantee outcomes beyond its control such as job offers, follower counts, sales volume, or third-party decisions, as these are affected by many factors outside WATAD's scope (market, competition, the other party's decision, and the client's adherence to recommendations).

What WATAD guarantees is quality of execution, professionalism, and adherence to what was agreed.

Each project includes a reasonable number of revisions within the agreed scope. Major changes or scope changes after approval may require a new agreement and additional cost. Revisions caused by incorrect information provided by the client are not counted against WATAD.

Approved payment method: 60% upfront at the start of work, and 40% on delivery. The upfront payment reserves the allocated time and effort. Final files are delivered after full payment.

Listed prices are subject to change; the price agreed in writing at order confirmation applies. Any third-party fees (domains, hosting, subscriptions, ads) are borne by the client unless stated otherwise.

• The upfront payment (60%) is non-refundable if the client cancels after work has begun, as it covers allocated time and effort.
• If work is cancelled before it actually starts, the refundable amount is agreed based on work completed.
• If WATAD is unable to complete the work for reasons attributable to it, the portion corresponding to unperformed work is refunded.
• Delays caused by the client's lack of cooperation or missing materials do not entitle any refund.

Ownership of the final deliverables transfers to the client after full payment. WATAD retains the right to display the work in its portfolio and for promotional purposes, unless otherwise agreed in writing.

Internal source files, tools, and methods remain WATAD's property unless their delivery is specified. The client is solely responsible for any content or materials they provide to WATAD without owning its rights.

The client confirms that any text, images, logos, or materials they provide to WATAD are owned by them or lawfully licensed to them. WATAD bears no responsibility for any infringement of others' rights arising from client-provided materials, and the client shall indemnify WATAD against any claim arising from that.

In all cases, WATAD's liability is limited to the amount actually paid for the disputed service. WATAD bears no indirect or consequential damages (such as loss of profits, opportunities, or reputation) arising from the use of the deliverables or from overriding its recommendations.

WATAD is not liable for any delay or failure in performance due to causes beyond its reasonable control, such as service outages, disasters, official decisions, or third-party provider failures. Agreed timelines are extended by the duration of the obstacle.

WATAD reserves the right to decline or suspend any request involving content that is unlawful or contrary to public morals, or that infringes others' rights, or in cases of abuse or non-payment. No liability arises on WATAD from this.

WATAD treats all client data with full confidentiality and does not share it with any third party without permission, except as required to deliver the service. Data submitted through the forms is used only to fulfill the request and for communication, and is never sold or exploited for other purposes.

WATAD may update this policy from time to time; the version published at the time of submitting the request applies. This document and any matters arising from it are governed by principles of fairness and good faith, and any disputes are resolved amicably where possible.

For any questions about this policy, please contact: info@watadpm.net.